Warranty & Claims Policy

This page describes how warranty coverage and claims generally work for products supplied by NAD Toseeh Paydar. Specific warranty terms for your order are confirmed in writing at the time of quotation, since coverage varies by product category and manufacturer.

Warranty coverage

Warranty period and coverage depend on the product category and the original manufacturer's terms. [NAD TO CONFIRM: standard warranty periods per division, e.g. office seating, HVAC equipment, IT hardware.] The applicable warranty for your specific order is stated on your quotation and invoice.

What is typically covered

Manufacturing defects and failures under normal, intended use are typically covered. Coverage does not usually extend to damage from misuse, improper installation, normal wear and tear, or damage occurring during transport after delivery has been accepted.

Making a claim

If you believe a product has a covered defect, contact NAD with your order reference, a description of the issue, and photos or video where possible. We will review the claim with the relevant supplier or manufacturer and respond with next steps.

Agricultural products

Given the perishable nature of agricultural exports, quality claims for these products must be raised promptly upon receipt, ideally supported by inspection documentation or photos taken at the point of delivery.

Resolution

Depending on the claim and manufacturer terms, resolution may include repair, replacement, or another remedy agreed between the parties. [NAD TO CONFIRM: typical claims response timeline.]

Contact

Warranty claims should be submitted through our Contact page or directly to your NAD representative.